SECTION 1: GENERAL
What does clean-crafted mean?
The short answer: wines that are grown naturally—without the use of synthetic pesticides—and bottled consciously—without added sugars or non-organic chemicals to modify texture, flavor, color or aroma. The result is wine that is natural, delicious and provides an all-around better wine experience —just like nature intended!
How do I purchase? Do I have to go to a tasting?
You can purchase online directly through our website at www.scoutandcellar.com or through one of our many amazing Consultants. You don’t have to attend a tasting, but if you have the opportunity, you should check it out. Attending an event is the best way to taste through our current offering of clean-crafted wines, and you’ll learn a thing or two as well!
What is the difference between a Host, a Member and a Consultant?
As a Host, you arrange a Scout & Cellar wine tasting and invite your friends and family to learn more about our story; a Consultant handles all the details. But you get to earn super-cool Host Perks. As a Member, you are becoming a part of our Wine Club. You believe our wines are so fabulous, you want them on a regular basis.
As a Consultant, you have a passion for wine and the Scout & Cellar story—so much so, you now want to share that passion with others. Consultants have the opportunity to earn money and credits and to lead a team on an inspiring wine adventure.
Why should I purchase my Scout & Cellar wines through a consultant instead of just ordering online?
By purchasing through an Independent Consultant, you are getting a much more personalized experience. Your Consultant will begin to understand your taste preferences, and help guide you through each wine release. The Consultant will also have increased knowledge and direction on the wines we offer. Ordering through a Consultant makes it easier for you to order your wines, handle any unlikely issues that may arise afterwards and he or she can personally guarantee you are happy with the experience.
How can I find a Consultant in my area?
You can find a Consultant in your area on our website at www.scoutandcellar.com.
How do I manage my account, change my membership options, and/or update payment information?
Simply login to your account via our homepage and edit your profile.
Are there limited quantities of wines available for purchase?
Yep. The bottles we source for our collections are in limited supply, but never fear: If we run out of one of your favorites, we’re sure to have another bottle you’ll love.
How often do you change the wines you offer?
Sarah curates several new releases every month. If you love a wine from the current release, snag it before it’s gone! If it runs out, we’ll definitely have another bottle that’ll tickle your fancy. In fact, that’s what your personal wine consultant is there for! Tell them what you loved from our last release and they will lead you to your next favorite.
Can I purchase these wines at a store near me?
Unfortunately, we do not have any retail locations (except the Winery which is open by appointment to Independent Consultants and active wine club members). Scout & Cellar wines are sourced directly from vineyards across the world and delivered directly to our Members, Consultants and Guests. We’ll keep you in the loop if anything changes though!
Do you have your own vineyard?
Nope! We find wines from the best vineyards and make wine with the best producer partners in the world.
Does the price change for multiple bottle purchases?
As a matter of fact, it does! By purchasing six bottles, you receive a 5% discount. By purchasing 12 bottles, you receive a 10% discount!
ORDERS, SHIPPING AND RETURNS
Do you ship to all 50 states?
At this time, we are unable to ship to the following states: Alabama, Arkansas, Delaware, Kentucky, Mississippi, New Hampshire, Oklahoma, Rhode Island, South Dakota, Utah and P.O. Boxes.
Do you ship internationally?
No, we do not ship internationally at this time.
Can I make a one-time purchase?
Of course! Treat yourself or send a gift; details are available on our “Shop” page.
Can I order just one bottle?
You certainly can, though ordering $99 or more earns you free ground shipping (exclusive of Scout Safe Ship, which is our propietary summer shipping program and includes a small fee that ensures your bottles make their way to you in a combination of heat resistent packaging, cold chain shipping, accelerated shipping and/or on ice packs). Which, when it comes to wine, can add up to a lot. And speaking of wine, tomorrow-you will thank the today-you for ordering a few extra bottles now.
Can I send a friend a S&C subscription as a gift?
Absolutely, and look at you! Such a sweet friend.
How much does shipping cost?
It varies based on your purchase quantity and the time of year. We suggest that you order at least $99 at a time so that the ground shipping is on us!
How long will it take to receive my order?
If you elect ground shipping, 7-12 business days. During the summer months when Scout Safe Ship is in effect, shipping may take a little longer.
How do you ship wine?
Do I have to sign for my delivery?
Yes, an adult signature by someone 21 years of age and older is required for delivery. FedEx cannot leave clean-crafted wine on your doorstep. To limit any delay in receiving your shipment and to ensure your wine is properly handled, please have your wine shipped to a business location or to a FedEx Office location – there are over 1,800 across the country.
What happens if I miss the first delivery attempt?
If for some reason you miss your delivery, contact FedEx at 1-800-463-3339 (1-800-GOFEDEX). FedEx should attempt to deliver on two more occasions. After three failed delivery attempts, FedEx will ship your order back to our winery in Texas.
You can also have the package rerouted to the nearest FedEx holding center and pick it up at your convenience. Please be advised that these distribution centers are not conditioned. During the summer months or in warmer climates, your Scout & Cellar wine is particularly susceptible to heat damage if left in an unconditioned space for extended periods of time. Please contact your Consultant or our Support Team for more details.
What happens if my order is returned to the winery?
If your order is shipped back to our winery, our Support Team will send you an email to let you know. From there, you have 14 days to let us know if you’d like us to reship your wine (for a reduced shipping rate of $14), or if you’d like to return the wine for a refund, minus a 25% restocking fee.
How can I change my shipping information?
This is an easy one! Just log in to your Customer Portal (customer.scoutandcellar.com) and update your profile.
Can I return my purchases and get a refund?
Exchange? Yes. Refund? No. If for any reason you are unhappy with our wines or our services, please let us know and we’ll make it right.
What is your club membership cancellation policy?
Incredibly easy and stress-free; that’s what it is! If you are unhappy with your membership, drop us a line and we’ll gladly walk you through the cancellation process.
My shipment is damaged. What do I do?
We definitely want to know. Reach out to the Scout & Cellar Support Team as soon as possible and we will make it right. We’ll likely ask you for a picture so we can share with our shipper so thanks for your help with that!
Do adverse climates negatively impact my wine in transit?
Normally, yes. But we’re big on making your wine experience perfect, which is why, during the summer months, we use a proprietary cold chain shipping process (read: procedure involving refrigerated trucks) to protect your wine up until the last mile. And we reserve the right to temporarily pause shipping in certain regions undergoing extreme weather events.
Is your packaging recyclable/sustainable?
It sure is! Both our corrugated boxes and our molded pulp shipping inserts are recyclable. We love nature. Please reuse and recycle your shipping boxes once unpacked!
That’s the beauty of this program: our wines are sourced from all over the world!
How do you verify a wine is clean-crafted?
It’s a multi-part process. First, we find the most wildly delicious wines that reflect a sense of place. Then, we work with the grower and/or producer to understand their process in the vineyard and in the cellar. Third, we verify everything with our partners. Fourth, we independently lab test the wines to confirm that there are no synthetic pesticides present in addition to any other necessary analyses if not previously confirmed or provided.
What are sulfites?
Sulfites are naturally occurring antioxidant and antibacterial compounds in grapes and are utilized to protect the wine from oxygen until it reaches your glass. Because of the slow-crafted, intentional way Scout & Cellar wines are made, they require very little sulfur additions to remain stable. Most have less than 50ppm, all must have less than 10-ppm. As a point of reference, the FDA allows up to 350ppm.
What makes a wine vegan?
The reason that all wines are not vegan has to do with how the wine is clarified through a process called “fining.” All young wines are hazy and contain tiny molecules such as proteins, tartrates, tannins and phenolics. These are completely natural and not harmful. However, many wine-drinkers prefer wine to be clear and bright.
Most wines, if bottle-aged long enough, will self-stabilize and self-fine. However, producers use a variety of aids called “fining agents” to remove these haze-inducing molecules. Essentially, the fining agent acts like a magnet – attracting the molecules around it. These molecules coagulate around the fining agent, creating fewer but larger particles, which can then be more easily removed during filtration. Commonly-used fining agents include casein (a milk protein), albumin (egg whites), gelatin (animal protein), isinglass (fish bladder protein) and bentonite (clay).
These fining agents are not additives to the wine: they are filtered out along with the haze molecules. Wines fined with casein and albumin are consistent with vegetarian diets while wines fined with any of the four may be off limits for strict vegans.