Our Return and Refund Policy

We're committed to delivering the best products possible. If your order didn't meet your expectations, we're here to help.

Reshipment of an Undelivered Order

In some cases, an order may be returned to the Company because the carrier is unable to deliver it to the provided shipping address. When this happens, the Company will, at its sole discretion, contact the Consultant or Customer associated with the order and attempt to reship the order. If reshipment is not possible or desired, no later than five (5) days after the initial contact, the Company will refund the cost of the order less a twenty-five percent (25%) restocking fee and shipping and handling fees and neither the Consultant nor Consultant’s Upline will receive credit for the order.

Order Cancellations

A Consultant or Customer may cancel an order for a full refund at any time prior to the printing of a shipping label for the order. After a shipping label has been printed for an order, the order is considered “shipped” and is subject to the Company’s standard return policies.

Scout Circle Membership Cancellation

You can cancel your Wine Club Membership at any time by logging into your account and cancelling your membership. If you cannot or do not wish to access your account online, you can cancel at any time by contacting customer support. Wine Club membership cancellations will take effect starting with the next scheduled processing cycle.

Damaged Items

For damaged Scout & Cellar items, reach out within 7 days of receiving your order for a replacement, credit, or refund of the product cost. If there's a quality concern, let us know within 30 days of your order date, and we'll take care of it.

Please complete this form and a member of our Customer Support Team will contact you. Your satisfaction is important to us!

Incorrect Items

In the event a shipment contains incorrect items, Customers or Consultants should submit an inquiry using the contact form at https://scoutandcellar.com/contact within 14 days of delivery or pick-up. Scout & Cellar will ship the correct items right away and will make arrangements to pick up the items sent by mistake at no additional cost. Customers or Consultants who would like to keep any incorrect items from a shipment should submit an inquiry at https://scoutandcellar.com/contact to purchase the items with special pricing.

Missing Items

In the event a shipment is missing items, Customers or Consultants should submit an inquiry using the contact form at https://scoutandcellar.com/contact within 14 days of delivery or pick-up. Scout & Cellar will ship the missing item right away or extend store credit at the Customer or Consultant’s choice.