Our Customer Satisfaction Guarantee

Customer Satisfaction Guarantee

We're committed to delivering the best products possible. If your order didn't meet your expectations, we're here to help. For damaged Scout & Cellar items, reach out within 7 days of receiving your order for a replacement, credit, or refund of the product cost. If there's a quality concern, let us know within 30 days of your order date, and we'll take care of it.

Please complete this form and a member of our Customer Support Team will contact you. Your satisfaction is important to us!

Order Cancellations

A Consultant or Customer may cancel an order placed through a tasting within three (3) business days of placing the order. If the cancellation is timely, the Consultant or Customer will receive a 100% refund of the purchase price, applicable sales taxes, and shipping costs. Tasting orders are not cancellable following this three-business-day period and are then subject to the Company standard return policies as further described in this document. Orders placed outside of a tasting may be cancelled for a full refund within 48 hours of the order placement time or any time before a shipping label has been printed for the order, whichever is later. After a shipping label has been printed for an order, the order is considered “shipped” and is subject to the Company’s standard return policies, except as provided above.

Scout Circle Membership

You can cancel your Wine Club Membership at any time by logging into your account and cancelling your membership. If you cannot or do not wish to access your account online, you can cancel at any time by contacting customer support.

Incorrect Items

In the event a shipment contains incorrect items, Customers or Consultants should submit an inquiry using the contact form at https://scoutandcellar.com/contact. Scout & Cellar will ship the correct items right away and will make arrangements to pick up the items sent by mistake at no additional cost. Customers or Consultants who would like to keep any incorrect items from a shipment should submit an inquiry at https://scoutandcellar.com/contact to purchase the items with special pricing.

Missing Items

In the event a shipment is missing items, Customers or Consultants should submit an inquiry using the contact form at https://scoutandcellar.com/contact. Scout & Cellar will ship the missing item right away or extend store credit at the Customer or Consultant’s choice.