We’re incredibly proud of every bottle of Clean-Crafted Wine™, not only for the quality of what’s inside but also for the way you get to experience the Scout & Cellar difference from the moment you order down to the very last drop.
What makes us different? It’s our commitment to doing the right thing. Every time.
For you, this means that if you’re not 100% happy with anything about your experience, we’ll solve it. Refund it. Replace your order. Whatever it takes. Just reach out to our Support Team, we’ll make it right.
If you are not satisfied with a Scout & Cellar wine, you may contact the Customer Service Team within sixty (60) days from the date of order for a credit to be used at Scout & Cellar for the amount paid (less applicable shipping charges, taxes, and a restocking fee).
One-Time Orders: You may cancel your order for a full refund if requested within 48 hours of the order date and the order has not yet shipped.
Wine Club Membership: You can cancel your Wine Club Membership at any time. Please contact Member Services at [email protected] or give us a call at 972-576-7170 to deactivate your Wine Club Membership.
Breakage, Flaws & Defects
If you receive a broken or leaking bottle(s), please contact the Customer Service Team within thirty (30) days from the date of the order. Scout & Cellar will: (i) ship replacement(s) of equal value to you; or (ii) provide a refund or credit of the amounts paid.
If you believe you received a defective bottle, please contact the Customer Service Team within sixty (60) days from the date of the order. Scout & Cellar will (i) ship to you equal value replacement(s); or (ii) provide a refund or credit of the amounts paid. Defective means the product is flawed or corked; it is not a matter of taste preference.