SCOUT SAFE SHIP FAQs

WHAT IS SCOUT SAFE SHIP?

We’re so glad you asked! Scout Safe Ship is a seasonal shipping program through the hot summer months. We utilize innovative, eco-friendly packaging designed to protect your wine...and the planet. Watch this video to learn more about what makes Scout Safe Ship so special.

WHY SCOUT SAFE SHIP?

The truth is that shipping wine in the summer months...is hard. Many wineries stop shipping entirely OR charge an arm and a leg for delivery.

Not only are we committed to delivering Clean-Crafted™ wine through the hot summer months (when we could all really use a nice chilled glass or can on the patio), we're also committed to doing it the right way—for the wine and for the planet.

That comes with some additional effort and costs. Is it worth it? We think so. 

WHEN DOES SCOUT SAFE SHIP START? WHEN DOES IT END?

Scout Safe Ship goes into effect for all orders placed on or after June 12, 2020 @ 12:00 AM CDT. As for when it ends...We don't have an exact date yet for when the program will end because, quite truthfully, it depends on the weather!

HOW MUCH IS SHIPPING WITH SCOUT SAFE SHIP?

With Scout Safe Ship, the cost of shipping depends on how many bottles of wine you order. We made a chart to help you out! If you're shipping within the contiguous United States, click here. If you're shipping to Hawaii or Alaska, click here.

Notes: A) For Canned Wine and Wine Spritzers, 1 Box = 1 Bottle. B) All wine must be shipped directly to the end consumer from Scout & Cellar.

WHAT ABOUT SCOUT CIRCLE?

Great news! All Scout Circle shipments receive free standard shipping to all states where we ship...including during Scout Safe Ship. In case you needed another reason to join the only Clean-Crafted™ wine club.

One quick thing to note—during Scout Safe Ship, the Scout Circle box that your order arrives in will not have the botanical print lining. 

If you select an upgraded shipping option, additional charges may apply. 

WHAT IF I BECOME A CONSULTANT? WHAT ABOUT MY BUSINESS BASICS KIT (BBK)?

BBKs will receive free expedited shipping to all states where we ship.

While we are unable to package BBKs with Scout Safe Ship packaging, every BBK ordered during Scout Safe Ship will automatically be upgraded to expedited shipping without a charge, to ensure your Kit is able to arrive safely and quickly to your door. When ordering BBKs, as with any Scout & Cellar purchase, please make sure that someone  21 years or older will be home at the time of delivery in order to sign for it.

WHAT OTHER ITEMS SHIP FREE WITH SCOUT SAFE SHIP?

Additionally, the following items receive free ground shipping with Scout Safe Ship within the contiguous United States:

  • Gift Sets
  • Host Reward Bottles

If upgraded shipping is selected, additional charges will apply. HI/AK shipments of these items are subject to Scout Safe Ship rates. 

WHAT ABOUT MERCH?

Merchandise items that are ordered alongside wine during Scout Safe Ship will not incur an additional shipping charge. Merchandise rides for free when paired with a wine order! Merchandise that is ordered alone will ship for a flat fee of $5.00 per order. 

If you select an upgraded shipping option, additional charges may apply.

WHAT IF I ORDER ITEMS THAT RECEIVE FREE SHIPPING AND A LA CARTE BOTTLES OF WINE?

You'll pay a reduced shipping fee that is automatically calculated at checkout based on what items are in your cart.

WHAT DOES SCOUT SAFE SHIP PACKAGING LOOK LIKE?

Great question! We're pretty proud of this innovative packaging.

HOW DO I RECYCLE SCOUT SAFE SHIP PACKAGING?

The gel packs that keep your wine cool during shipment are drain-disposable. As you're unboxing your shipment, simply cut the gel packs open and the fluid can go right down the sink. All Scout Safe Ship packaging is 100% curbside recyclable. Put the packaging in your regular recycling bin and you're good to go!

WHAT IF THE GEL PACKS AREN'T FROZEN WHEN MY ORDER ARRIVES? WHAT IF THE CARDBOARD INSERT IS DAMP?

Don’t worry! If the gel packs are no longer frozen and the cardboard insert is damp, that means these components did their job during the journey to protect your wine. 

HOW WILL THE ITEMS IN MY ORDER BE PROTECTED FROM MOISTURE?

Each Scout Safe Ship box contains two cardboard slip sheets (one on each above and below the gel packs), as well as some pulp to help negate the effects of condensation as well and keep your wine bottles and gift boxes dry and protected!

WHAT IF MY WINE IS WARM WHEN IT ARRIVES?

A drastic change in temperature can be harmful to wine, so you should temper the bottles before moving them into your wine fridge or cool cellar. When your Scout & Cellar box arrives, put it in the pantry or closet for 24 hours before moving the wine to cooler storage.

WHAT IF I'M UNHAPPY WITH MY ORDER?

As always, your order is backed by our Do The Right Thing Guarantee. If you're unhappy with the order, no matter the cause, we'll make it right.

Click here to learn more about our Do The Right Thing Guarantee.