We're committed to delivering the best products possible. If your order didn't meet your expectations, please reach out to our customer support team to file a Satisfaction Guarantee claim within 90 days from the date the order was placed.

How can I return my wine?

If you are dissatisfied with your order for any reason, please contact us immediately so we can resolve your concerns. We may make arrangements, if appropriate. Returned orders are subject to a restocking fee of 25% of the total cost.

Refunds and Exchanges

Refunds will be issued to your original payment method within 7–10 business days of receiving the returned wine.

Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Reshipment of an Undelivered Order

In some cases, an order may be returned to the Company because the carrier is unable to deliver it to the provided shipping address. When this happens, the Company will, at its sole discretion, contact the Consultant or Customer associated with the order and attempt to reship the order. There is a $15 reshipment fee. If reshipment is not possible or desired, no later than five (5) days after the initial contact, the Company will refund the cost of the order less a twenty-five percent (25%) restocking fee, shipping and handling fees and taxes and neither the Consultant nor Consultant's Upline will receive credit for the order.

Damaged Items

For damaged Scout & Cellar items, reach out within 7 days of receiving your order for a replacement, credit, or refund of the product cost. If there's a quality concern, let us know within 30 days of your order date, and we'll take care of it. Photos to show how your shipment arrived are always greatly appreciated so we can pass them along to prevent damaged shipments in the future!

Please complete this form and a member of our Customer Support Team will contact you. Your satisfaction is important to us!

Incorrect Items

In the event a shipment contains incorrect items, Customers or Consultants should submit an inquiry using the contact form at https://scoutandcellar.com/pages/customer-care within 14 days of delivery or pick-up. Scout & Cellar will ship the correct items and make it right! Please provide your order number and photos of the bottles you received so we can report the issue to the appropriate department.

Missing Items

In the event a shipment is missing items, Customers or Consultants should submit an inquiry using the contact form at https://scoutandcellar.com/pages/customer-care within 14 days of delivery or pick-up. Scout & Cellar will ship the missing item right away or extend store credit at the Customer or Consultant's choice. Please provide your order number and photos of the bottles you received so we can report the issue to the appropriate department.